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Answers to the most Frequently Asked Questions

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Residential VPN Questions

Are your Residential IP's Authentic/Real

Yes.  We have contracts with LLC ISP’s which allow us to advertise Residential Broadband IP’s on our network.  We offer two types of IP – Business Residential and Rotating/Sticky.   Rotating and Sticky IP’s are actual home Cable/DSL IP’s.

What types of IP's do you provide

We offer a variety of IP’s in our VPN/Proxy packages.  Click here to find out which IP types are included in our packages.

 

Static Residential IP’s

  • Hosted in Tier 1 Datacenters
  • ISP Residential Dedicated Circuit
  • Region Geo Targeting
  • Broadband Residential Carriers (Comcast, Verizon etc..)

 

Rotating/Sticky Residential IP’s

  • Real home user Cable/DSL Network
  • Adjustable Rotating Timer
  • Country Targeting
  • Sticky IP (Only update IP when its Dead)

 

Mobile Wireless 4G IP’s

  • Dedicated private SIM
  • Verizon/T-Mobile/Sprint Carriers
  • Region Targeting

 

Datacenter IP’s

  • Hosted in Co-located Datacenters
  • Global Country Region Targeting
How many Residential IP's are included in your VPN/SOCKS Plans

Static IP

We allocated a pool of IP’s to each client upon registration.  The Static IP Pool can be anywhere from 50-100 IP per month.  These IP’s stick with you for the duration of your contract.  You have the choice to update the IP in the dashboard to a fresh unused IP up to 20 times per month.

It all depends on stock and demand.  If we are low,  there is a change you may pull the same IP twice,  that means your pool allocation is low.

 

Rotating IP

Rotating IP’s are routed to actual home user devices,  as such, the pool is much bigger.  We estimate around 5M USA IP’s and 20M globally in the rotating IP pool.  These IP’s auto rotate,  you will likely never pull the same IP twice.

 

All plans include exclusive access to both VPN and SOCKS Proxies!

How many IP Updates am I allowed per month

Static Residential IP = 20

Rotating Residential IP = 40

Mobile Wireless IP = 40

Datacenter IP = 40

How many devices can I connect at the same time

For the VPN, you can connect up to 3 devices simultaneously per slot.  What this means is, each slot you order, you will be given a unique VPN Username/Password,  for each of these users/slots you can connect 3 devices at the same time.  Each device will share the same IP.  If you’d like to connect multiple devices at the same time with different IP,  you will need to order multiple slots.

 

For the SOCKS Proxies, you can authenticate up to 5 IP’s.  This means all 5 IP will have access to all slots and can connect at the same time.  Each slot will provide a unique Port so you can access to multiple IP’s at the same time.

How many Static IP's can I buy

We provide a pool of IP’s in which you can choose from.   Each pool contains thousands (static) to millions (rotating) of IP.  Each slot you purchased, you will be allowed to configure one IP from the pool of options available based on your package.

 

You can order multiple slots and configure them all under one account.  Each slot will give you the ability to configure a different unique IP which can be used across multiple devices at the same time.

 

Upon checkout, you will be given the option to choose the number of slots for your order. Multi slot packages discounts are factored into the price.

How do I active my Residential VPN Service

Our VPN provisioning system is fully automated.  Once payment is made, you will receive a setup instructions email to get you up and running in minutes.  The whole process takes up to 5 minutes.

Are your Residential IP's Virgin/Clean so they don't get flagged as ``suspicious``

If someone promises you Virgin Residential IP’s, there is a good change they are lying to you!   IP blocks are re-allocated over time,  there is a good chance the IP’s were used by another user.   IPv4 is a commodity,  there is simply not enough IP space to go around unused.   That being said,  our IP’s are tested scraped on blacklists before we deploy them into our network to ensure you are getting top quality IP’s with getipIntel score 0.

Do your Residential IP's work for Survey Sites

We cannot guarantee our IP’s will work for every site,  we can tell you is there is a good chance of them working on the most popular medium to high security sites such as Swagbucks, Lifepoints and CINT panels.    Your best option is to use the Mobile IP which is included with the Premium VPN Package.

How do I setup the VPN / Proxies

You will receive an email with step by step setup instructions once you complete your order.  We use OpenVPN Connect Client to connect with our VPN network.  The steps are all outlined in the email,  alternatively, you can follow the setup guides in our knowledge-base located here.

General Topics

What does your company do?

aWe provide an intuitive set of protocols and an online safety toolkit to help you manage your online security and protect your identity on the internet.   Our service is tailored to a wide range of individuals including; the road warrior who wants to access to his corporate network across all devices in his home infrastructure,  Bit Torrent fanatics, Streaming media centres (Android/Kodi) and parents concerned with the online safety of their children.

How much do your services cost?

aOur pricing structure is simple and flexible, we offer an array of services that suit each individuals needs.  Our pricing model is monthly subscription based on number of product bundles. We offer long term contract discounts and monthly payments including a no obligation cancellation policy.  We accept Paypal, Credit card and Bitcoin Payment processors with the option to choose automated recurring monthly bill payments.

 

Please visit our webpage to view all plan options.

How long does it take to setup ?

aOnce an order is placed your service will be provisioned within seconds.  You will receive an email with a set of simple instructions on how to log into your dashboard and begin configuring the services.   The member area dashboard induces an interactive setup guide to get you started in no time.

Does switching ISP DNS to DNSFlex impact performance?

dns-iconYour ISP DNS is generally well distributed within POP’s in the near vicinity to your location in order to reduce latency as much as possible.  We understand the importance of having fast and reliable DNS can be to your network infrastructure and overall online internet experience.  Our goal is to offer the highest cache to hit ratio by controlling DNS instances using orchestration tools such as Openstack and reducing the latency by under 25ms by carefully distributing our DNS farms across Regional Tier 1 Data centres.

How can you compete with Big DNS providers such as OpenDNS or Google DNS

dvsgSimple … we are not!   Our mission is to provide secure and reliable  DNS solutions with flexibility in mind.   Our technology hooks into the DNS server, giving you full control and customization on your network.

 

Some of our features are synonymous with the competition, but there are key fundamental differences between our platform and the rest.  Our rich feature sets run deep into the core of your internet experience, giving you access to unblock websites instantly, bypass ISP throttling and evade Government firewall restrictions.  We follow the basic principles that all data is treated the same, we do not intentionally block or discriminate individuals based on their location.

Are you available in my country?

premium_dnsYES! We are available worldwide as long as you have access to your device DNS configuration.   Our locator map will pin point the closest DNS farm to your Region,  please note that if you live in an obscure area and experience latency of over 50ms just let us know and we can try our best to expand our footprint to accommodate you.

 

Click here to view our DNS locator map.

What is not allowed?

Hacking, torrents and all other illegal activity.

What is your refund policy

Smart DNS plans come with a Guaranteed 7 day no-hassle refund policy.  If you are not satisfied with our service, submit a ticket and our sales staff will refund your payment within 24 hours.

Unfortunately, due to the exclusivity of our Residential IP’s,  VPN packages are non-refundable.

Contact Us

We can be reached via email or live chat for general support and pre-sales questions

Articles

Search our extensive knowledge base for advanced technical support

Support

Technical support is available for members only via dashboard ticketing system

Office Hours

Our office is virtually everywhere;  online support tickets will be addressed within 24 hours